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      Five Surefire Ways to Create a Better Customer Service Experience

      June 06, 2019 | Posted in Branding Strategies | By Brent W Peterson

      With eCommerce websites, it's easy to forget about customer service, since you don't see customers face-to-face like in a brick-and-mortar store. Customer experience is as important online as it is in person. Increase your loyal customer base, go beyond sales to give a great customer experience.

      When operating an eCommerce website, it's easy to forget about customer service; after all, you aren’t seeing customers face-to-face as you would in a typical brick-and-mortar store. However, the customer experience is just as important online as it is in person. If you want to increase your loyal customer base, you need to go beyond sales to give a great customer experience.

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      5 Ways to Increase Customer Loyalty

      April 25, 2019 | Posted in eCommerce | By Brent W Peterson

      Loyal is very important. Acquiring a new customer can cost five to 10 times more than selling to a current customer. Loyal customers spend approximately 67% more on average than a new one. Building brand loyalty can cost a bit of money to ensure customer satisfaction, but the price is worth it.

      Finding new customers is essential to help your business grow; however, loyal customers are just as important. Acquiring a new customer can cost five to 10 times more than selling to a current customer. Loyal customers spend approximately 67% more on average than a new one. Building brand loyalty can cost a bit of money to ensure customer satisfaction, but the price is worth it. Here are 5 ways to increase customer loyalty:

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      The Hidden Costs of a SaaS Platform

      November 08, 2018 | Posted in Security | By Brent W Peterson

      Companies are turning to Software as a Service (SaaS) as a cost-effective option for ecommerce. This may not be the most affordable option. When your website grows or needs customization, you could face hefty costs. SaaS websites have a one-size-fits-all framework, providing little room for growth.

       

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