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Five Surefire Ways to Create a Better Customer Service Experience

When operating an eCommerce website, it's easy to forget about customer service; after all, you aren’t seeing customers face-to-face as you would in a typical brick-and-mortar store. However, the customer experience is just as important online as it is in person. If you want to increase your loyal customer base, you need to go beyond sales to give a great customer experience.

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This entry was posted on June 06, 2019 by Brent W Peterson

5 Ways to Increase Customer Loyalty

Finding new customers is essential to help your business grow; however, loyal customers are just as important. Acquiring a new customer can cost five to 10 times more than selling to a current customer. Loyal customers spend approximately 67% more on average than a new one. Building brand loyalty can cost a bit of money to ensure customer satisfaction, but the price is worth it. Here are 5 ways to increase customer loyalty:

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This entry was posted on April 25, 2019 by Brent W Peterson

The Hidden Costs of a SaaS Platform

 

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This entry was posted on November 08, 2018 by Brent W Peterson
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