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      Five Surefire Ways to Create a Better Customer Service Experience

      June 06, 2019 | Posted in Branding Strategies | By Brent W Peterson

      With eCommerce websites, it's easy to forget about customer service, since you don't see customers face-to-face like in a brick-and-mortar store. Customer experience is as important online as it is in person. Increase your loyal customer base, go beyond sales to give a great customer experience.

      When operating an eCommerce website, it's easy to forget about customer service; after all, you aren’t seeing customers face-to-face as you would in a typical brick-and-mortar store. However, the customer experience is just as important online as it is in person. If you want to increase your loyal customer base, you need to go beyond sales to give a great customer experience.

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      Smart Commerce: The Next Step in eCommerce

      May 08, 2019 | Posted in Customer Service | By Luis Gomez Morin

      The future of eCommerce is looking bright for online retailers. By 2021, it’s estimated that there will be about 2.14 billion online shoppers located around the world; in other words, over 25% of the global population will be browsing through eCommerce stores just 2 years from now

      The future of eCommerce is looking bright for online retailers. By 2021, it’s estimated that there will be about 2.14 billion online shoppers located around the world; in other words, over 25% of the global population will be browsing through eCommerce stores just 2 years from now! As business leaders have been considering the potential of this massive audience and the capabilities of their online stores, many have started to implement smart commerce features and strategies in an effort to stand out from their competitors.

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      5 Ways to Increase Customer Loyalty

      April 25, 2019 | Posted in eCommerce | By Brent W Peterson

      Loyal is very important. Acquiring a new customer can cost five to 10 times more than selling to a current customer. Loyal customers spend approximately 67% more on average than a new one. Building brand loyalty can cost a bit of money to ensure customer satisfaction, but the price is worth it.

      Finding new customers is essential to help your business grow; however, loyal customers are just as important. Acquiring a new customer can cost five to 10 times more than selling to a current customer. Loyal customers spend approximately 67% more on average than a new one. Building brand loyalty can cost a bit of money to ensure customer satisfaction, but the price is worth it. Here are 5 ways to increase customer loyalty:

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      How to Turn Your eCommerce Customers into Promoters

      April 23, 2019 | Posted in Customer Satisfaction | By Brent W Peterson

      Advertising and sales tactics have changed drastically with the rise of social media. Typical sales tactics are no longer as effective for promoting your brand. Consumers today tend to seek out brands they feel connected to on a personal level; brand promoters can help you bridge this gap.

      Advertising and sales tactics have changed drastically with the rise of social media. It can be difficult to generate new leads and promote your company when people aren’t typically responding to traditional sales tactics. Consumers today tend to seek out brands they feel connected to on a personal level; brand promoters can help you bridge this gap.

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      The Future is Robots

      February 15, 2019 | Posted in eCommerce Solution | By Brent W Peterson

      The future of eCommerce is robots. From software bots that help eCommerce companies run smoothly to interactive robots that increase customer satisfaction, some robots have already begun to influence our daily lives. In the realm of eCommerce, robot take over is already evident, transforming eCommerce companies’ ability to produce, distribute, and deliver goods.

      The future of eCommerce is robots, and while these robots might not be as theatrical as robots portrayed in movies and on television, they are just as revolutionary. From software bots that help eCommerce companies run smoothly to interactive robots that increase customer satisfaction, some robots have already begun to influence our daily lives. In the realm of eCommerce, robot take over is already evident, transforming eCommerce companies’ ability to produce, distribute, and deliver goods.

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